This English version is provided for convenience. Only the French version is legally binding and prevails in case of discrepancy: Version française →
A board, a CHRO, a CFO do not sign on intentions. Here is the operational framework of AI-augmented coaching: service level agreements (SLA) and standard operating procedures (SOP) that make the promise verifiable.
Availability
Supervised agents are available around the clock, with no dependence on a calendar slot. The executive does not wait for the next session to move forward.
Response times
Every request is governed by a contractual response time, differentiated depending on whether it involves an agent or a decision requiring human oversight.
Continuity
The coaching never stops: agent redundancy, a traceable history, no loss of context from one interaction to the next.
Traceability
Every agent intervention is logged and traceable. Nothing is produced in a black box: everything is attributable and auditable.
Human oversight
The founder stays in control. Decisions that shape an executive's trajectory are systematically escalated to human oversight before they take effect.
Escalation
A defined escalation path: any sensitive signal — distress, conflict, legal exposure — leaves the automated loop and moves to a human.
Structural confidentiality
Coaching data is walled off from the employer, subprocessors are bound by contract, and any use of data requires explicit, revocable consent.
The quantified thresholds — precise response times, availability windows, continuity commitments — are contracted in the engagement proposal, tailored to your organization and your procurement requirements (contracts, terms of business, dedicated SLA, professional liability insurance).
The details of our regulatory frameworks are covered on dedicated pages, accessible at any time from the site footer:
“A promise is only as strong as it is verifiable. The Constitution sets the line. The SLA & SOP make it enforceable.”
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