HomeAboutSLA & SOP
Operational commitments · 2026

SLA & SOP.

What the Constitution promises in principle, our procedures guarantee in practice.

Complements the Constitution Stands up to due diligence Thresholds contracted per engagement

A board, a CHRO, a CFO do not sign on intentions. Here is the operational framework of AI-augmented coaching: service level agreements (SLA) and standard operating procedures (SOP) that make the promise verifiable.

SLAService levels

Availability

Supervised agents are available around the clock, with no dependence on a calendar slot. The executive does not wait for the next session to move forward.

Response times

Every request is governed by a contractual response time, differentiated depending on whether it involves an agent or a decision requiring human oversight.

Continuity

The coaching never stops: agent redundancy, a traceable history, no loss of context from one interaction to the next.

SOPOperating procedures

Traceability

Every agent intervention is logged and traceable. Nothing is produced in a black box: everything is attributable and auditable.

Human oversight

The founder stays in control. Decisions that shape an executive's trajectory are systematically escalated to human oversight before they take effect.

Escalation

A defined escalation path: any sensitive signal — distress, conflict, legal exposure — leaves the automated loop and moves to a human.

Structural confidentiality

Coaching data is walled off from the employer, subprocessors are bound by contract, and any use of data requires explicit, revocable consent.

The quantified thresholds — precise response times, availability windows, continuity commitments — are contracted in the engagement proposal, tailored to your organization and your procurement requirements (contracts, terms of business, dedicated SLA, professional liability insurance).

GDPR & AI Act compliance

The details of our regulatory frameworks are covered on dedicated pages, accessible at any time from the site footer:

“A promise is only as strong as it is verifiable. The Constitution sets the line. The SLA & SOP make it enforceable.”

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